Network+ Practice Labs: Network Services and Protocols Part I (Introduction)




Learning Outcomes

  • Exercise 2 — Using ICMP to troubleshoot network issues
  • Exercise 3 — Understanding the working of ARP

After completing this lab, we will be able to:

  • Verify Windows firewall configuration
  • Use ICMP to troubleshoot network issues
  • Explain how ARP works

CompTIA Network+ Exam Objectives

N10–007 1.3 Explain the concepts and characteristics of routing and switching (Properties of network traffic, multicast)

N10–007 5.2 Given a scenario, use the appropriate tool — software tools, Command line:

  • ping
  • traceroute/tracert
  • ipconfig
  • arp

What are we doing?

Why would we want to do this?

  • Top-down approach
  • Bottom-up approach
  • Divide-and-conquer approach
  • Follow-the-path approach
  • Spot-the-differences approach
  • Move-the-problem approach

Give this article a read so we can familiarize ourselves a little more on some of these approaches:

Troubleshooting Methods for Cisco IP Networks

This lab helps us better understand how we can better utilize structured troubleshooting with the tools readily available for us to use.

Who would use this?


Source: Practice Labs

Exercise 1

Learning objective

Task 1 — Prerequisite Task

Step 2: Select Ethernet on the left pane, then Network & Sharing Center. Next, click on the Windows Defender Firewall on the lower left side of the window

Step 3: Ensure that the firewall for the Private networks as well as for the Public networks is switched on.

Now we know where to go when we need to verify Windows firewall settings.

Exercise 1 Complete!

Exercise 2

Learning Objective

Task 1 — Use ICMP to analyze a network issue

Step 1: Connect to PLABWIN10 and open the Command Prompt terminal and input


at the prompt to try and connect to PLABSA01(

Source: author

Now that we’ve confirmed a network connection problem between PLABWIN10 and PLABSA01 by sending 4 ICMP messages to PLABSA01 and having all 4 fail to make a connection, we can move on to Step 2

Step 2: Connect to PLABSA01. With the Firewall & network protection window still displayed, select Allow an app through firewall on the left pane and scroll down to File and Printer Sharing and ensure the Private box to the right is checked and click OK

Source: author

Note that the ICMP functionality is part of the File and Printer Sharing app. Microsoft has chosen to group these together, so by enabling File and Printer Sharing, we should be able to ping packets and bypass the firewall.

Now that we’ve enabled File and Printer Sharing within the Private network, let’s go ahead to Task 2 and see if we’ve solved our connection problem between PLABSA01 and PLABWIN10

Task 1Complete!

Task 2— Verify that the ICMP connection Issue is resolved

Step 1: Connect to PLABWIN10 and input in the terminal command prompt


The ICMP echo request now shows a successful connection, with 0% packet loss.

Now, let’s take notice the information that is sent back with every request.

By default, 4 requests are sent. The reply indicates:

  • IP address of the source of the reply
  • The size of the ping packet sent
  • The time the round-trip took
  • A Time to Live or TTL value of 128
  • Summarized statistics of the echo request

Task 2 Complete!

Task 3— Use traceroute/tracert to determine a network path

Step 1: Connect to PLABWIN10 and clear the terminal screen (cls) and input


so that we can examine the route our packet will take when traveling to PLABWEB01(

The result is a list of two entries indicating the route taken to the destination.

The first entry indicates that the first place the packet went to was

Looking at the lab diagram we can see that this is the our router, PLABRTR01. This is to be expected as this is the default gateway for our Windows 10 computer, PLABWIN10, for destinations of 192.168.1.X.

The next entry is the destination device of

So, the trace indicates that the packet reached PLABWEB01 via the PLABRTR01 device, as is expected.

Note: You may notice during a tracert/traceroute call that one or more hops returns a Request timed out message during the process. This is because the specific router on that path has been configured not to respond to ICMP requests.

If you want to give this a try and see for yourself go ahead and input in your own Command Prompt terminal tracert -d

Now we know how to use ICMP commands such as ping and traceroute/ tracert to analyze and troubleshoot our network. We also got a better understanding that the ICMP feature/package is included in the File and Printer Sharing app and, by default, is only enabled to pass through the Windows firewall on the public network — our ICMP feature is blocked by our firewall within the private network.

Exercise 2 Complete!


We started at layer 3 and confirmed a network issue. Since our issue was confirmed using an ICMP function called ping, and both ARP tables from PLABSA01 and PLABWIN10 match, we’re going to go ahead and escalate our issue to the transport layer(layer 4) given that layer 4 is responsible for the transport mechanism of each packet, whether it be TCP, UDP, or ICMP. Layer 2(Data link layer) wouldn’t make too much sense since its primary concern is MAC addresses and both our ARP tables match.²

Check this out to get a much more in-depth view of how the Transport, Network, and Data-link Layers function for each packet (not necessary for the lab, but worth the read):

Understanding Layer 2, 3, and 4 Protocols

We then check our firewall configurations for our server(PLABSA01) to see if any of our settings are preventing access to it, and find that our firewall was indeed preventing transport mechanisms, such as ICMP, from being accepted within our private network. We went ahead and enabled ICMP functionality on the server(PLABSA01) and confirmed our resolution to the network issue using ICMP function ping on our Windows 10 Computer(PLABWIN10). In conclusion, our Divide-and-Conquer approach consisted of these steps:

  • Start
  • Layer 3issue confirmed
  • Layer 4 issue escalated from layer 3 to test solution
  • Layer 3solution confirmed, issue resolved
  • End

In Task 4, we are merely exemplifying the utility of using the ICMP function traceroute / tracert as a troubleshooting tool. Sometimes our problem is happening a few hops down our route and traceroute/tracert helps us map out the destinations our packets take so that we can better isolate where the issue arises.

Exercise 3

Learning Objective

Address Resolution Protocol (ARP) translates the IP address of a device to its physical address (a packet moving from layer 3 to layer 2 of the OSI model) also known as an Ethernet address/MAC address. It is one of the main components of the TCP/IP protocol suite. Misconfigured ARP can lead to random connectivity issues across the network. We can analyze the ARP cache to troubleshoot and resolve issues including address conflict or IP address duplication on a network.³

Task 1 — View ARP Cache

In this task, we will learn how to view the ARP caches of the various computers on the network and identify the MAC or physical address of each computer. We’ll also learn that using an ICMP function, like ping, will automate ARP.

Step 1: Connect to PLABDC01 and open the Command Prompt terminal and input

arp -a

The IP address belongs to the server we’re currently on, PLABDC01

  • to PLABDM01
  • to PLABSA01
  • to PLABWIN10

Step 2: Connect to PLABSA01 and open the Command Prompt terminal and input

arp -a

Notice that the IP addresses and are missing, when we compare our results. The IP addresses are missing because these servers haven’t had any communication with PLABSA01 yet, therefore their MAC addresses haven’t been stored in PLABSA01’s ARP Table and will not show up in the ARP cache (this must mean we can safely assume our ARP cache is dynamically updated).

Let’s fix that in the coming steps

Note: The output includes ARP cache of two interfaces. The second interface, which is not connected to the network, includes only multicast addresses as well as an IPv4 link local address.

Step 7: from the PLABSA01 terminal, input


in order to say “hello” to PLABTR01 and to start a so-called relationship between PLABSA01 and PLABTR01

The ping is successful. This indicates that the server is accessible even though the IP address was missing from the ARP table displayed, but since we’ve initiated a conversation by introducing ourselves to PLABTR01, and they decide to introduce themselves back to us, we can then add their information into our address book, and the ARP cache can be dynamically updated and viewed on the next arp -a command

Task 1 Complete!

Task 2 — Verify MAC Addresses Individually

Step 1: Connect to PLABDC01. With the Command Prompt terminal still open, input

ipconfig /all

Scroll up the output and find the following values:

Make note of these values because we will be using them in the next few steps.

Step 2: Connect to PLABWIN10 and input at the Command Prompt:

arp -a

Check the ARP cache for IP address, our PLABDC01 device. Compare its physical address with that noted in Step 1. They should be the same.

Task 2 Complete!

Task 3 — Configure a Static ARP Cache Entry

In this task, we will learn how to create a static ARP cache entry. We are going to enter an incorrect static physical address in the PLABDC01 device that maps to the PLABWIN10 device then find out its effect on network connectivity.

Step 1: Connect to PLABDC01 and right-click on the Network Icon on the lower right-hand side of the taskbar and select Open Network & Internet Settings

Step 2: On the Settings — Status window, select the Ethernet option listed on the navigation pane at the left and go to the Network and Sharing Center link

Step 3: Under the View your active networks section, click on the Ethernet link then Properties

Step 4: On the Ethernet Properties dialog box, clear the Internet Protocol Version 6 (TCP/IPv6) check box and click OK

Note: We disabled IPv6 on PLABDC01’s interface to prevent it from using the protocol in making a secondary connection to IPv6-aware devices such as PLABWIN10.

Step 5: Reopen the Command Prompt window as administrator and input the following command:

netsh interface ipv4 add neighbors “Ethernet” 00–11–22–33–44–5e

The netsh command we entered will map a fictitious MAC address to a device with an IP address of (our PLABWIN10 device)

Step 8: Now, at the next Command Prompt, input

arp -a

Find the static ARP cache and the incorrect physical address mapped to (PLABWIN10).

Step 9: To test connectivity among PLABDC01 and PLABWIN10 input


Notice the ping packets all timed out. This is because of the incorrect MAC address we assigned to PLABWIN10.

Step 10: To clear the ARP cache on PLABDC01, input

arp -d

so our server(PLABDC01) can reset our ARP Table

Step 11: To view the ARP cache, input the following command again

arp -a

Notice that there are fewer entries than before and that the static entry is gone. Also, notice that the correct MAC address is now restored to IP (PLABWIN10) and listed in the ARP cache.

Step 12: To verify the correct MAC assignment, attempt to ping once again:


Notice the reply to the ping command. This verifies the connectivity has been restored.

Exercise 3 Complete!

Part I of this lab is complete and provides us enough information to progress forward to Part II of this lab

[1]: Troubleshooting Methods for Cisco IP Networks 2015

[2]: Understanding Layer 2, 3, and 4 Protocols

[3]: Practice Labs 1.4 Part I 2021

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